Trailhead · User journeys

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Operating scope atlas

Start with the operating scope, then follow its scenarios, responsibility changes, and real-product playbooks.

9 scopes3 available

Before the scopes, the whole story: how one trip runs through the system and where the money goes.

From booking to a trip-ready CIS

How a customer commitment becomes the trusted trip record everything else runs on.

  1. 1

    The booking shell is created: who's coming, when, and with which guide team.

    Trips & CIS
  2. 2

    Arrival and departure travel is planned: flights, transfer types, and timing.

    Trips & CIS
  3. 3

    Lodge stays and handoffs are built across the operating window.

    Trips & CIS
  4. 4

    The passenger roster is added: every guest who travels under the trip.

    Trips & CIS
  5. 5

    Passenger needs and preferences are captured so the field teams can prepare.

    Trips & CIS
  6. 6

    The CIS is reviewed and created — from here on it is the trusted trip record.

    Trips & CIS