TrailheadGuides & AssignmentsAssignments
AS-03Conflict branch

Resolve an Assignment Conflict

The preferred person already has overlapping work, so staffing must change before the CIS can accept the team.

Track

Assignments

Phase

Conflict branch

Starts with

Selected person unavailable

Ends with

Valid staffing choice accepted

Select a person with overlapping work and resolve the block with a valid alternative.

Before you start

Act as
Ops editing CIS booking teams
Conflict
An eligible person already assigned during the CIS dates
Alternative
Another eligible, available person

Run the scenario

  1. 1OperationsTrailhead · CIS team editor

    Select the person with overlapping work.

    Expected evidence

    The conflict blocks adding that team.

  2. 2OperationsTrailhead · CIS team editor

    Replace the selection with the available alternative.

    Expected evidence

    Availability passes and the valid team can be added.

Scenario completed

Valid staffing choice accepted

Proposed team
Pending validation→Blocked by conflict
Staffing choice
Conflicted→Available

If it does not match

  • If the conflicted team can be added, the availability block is not being enforced.
  • If the alternative also fails, review their active state, role, and full booking range.