TrailheadGuides & AssignmentsAssignments
AS-02Team construction

Build a Guide and Assistant Team

A CIS needs a field team, and every slot must be filled by an active, eligible, available person without assigning anyone twice.

Track

Assignments

Phase

Team construction

Starts with

CIS needs a field team

Ends with

Valid team in CIS draft

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AS-02
  1. AS-01Capture A Requested Guide Preference
  2. AS-02Build A Guide And Assistant Team
  3. AS-04Confirm A New Assignment
  4. AS-05View Today And Upcoming Assignments
  5. AS-06Reassign A Booking Team

The situation

Ops staffs a CIS for its booking dates. A guide is required, an assistant is optional, and Trailhead checks role and availability before the team enters the draft.

What starts it

Ops opens booking teams while creating or editing a CIS.

How it unfolds

OperationsManagerSystem
  1. 1

    Ops reviews the CIS dates and client context

    Operations

    The full booking range defines the availability window.

  2. 2

    Ops selects an active person eligible as guide

    Operations

    Eligibility allows selection for this slot; it does not itself assign work.

  3. 3

    Trailhead checks the guide's booking-range availability

    System

    A conflict diverts staffing to resolution instead of allowing an invalid team.

  4. 4

    Ops optionally selects an active eligible assistant

    Operations

    The assistant slot may remain empty when the booking does not need it.

  5. 5

    Trailhead prevents one person from filling both slots

    System

    A dual-eligible person still receives one explicit role in this team.

  6. 6

    Ops adds the valid team to the CIS draft

    Operations

    This is the key moment: the valid guide-and-assistant combination becomes part of the draft, not a daily Program approval.

Who's involved

Operations

Selects the people for each booking-team slot.

Manager

Provides staffing judgment when the team needs review.

System

Enforces active state, role eligibility, availability, and unique slots.

What each person sees

Operations

Guide and optional assistant selectors with eligibility and conflict feedback

Why: Build a valid team before saving the CIS.

System

The selected people, roles, and booking range

Why: Block invalid role, overlap, or duplicate-slot combinations.

The rule to remember

Every team needs one eligible guide; an assistant is optional, and nobody fills both slots.