The guide receives a replacement but the old item does not come back, turning a physical gap into a confirmed guide charge.
Track
Seasonal Kit
Phase
Unreturned-item replacement
Starts with
Replacement issue ready for swap
Ends with
Missing item charge confirmed
A replacement request is open and stock is available. The lodge hands over the replacement, but the guide does not return the old item during the exchange, so operations must record the missing item and its financial consequence.
Inventory or operations completes the replacement handoff without receiving the old item.
The replacement is physically ready before the handoff is recorded.
The new item now belongs in the guide's active assignment.
This is the key moment: the physical non-return confirms the guide's responsibility for that item value.
The missing record keeps unavailable gear from silently returning to stock.
The charge follows the recorded outcome; there is no second responsibility question.
The guide's active kit reflects the replacement now in their hands.
The operational issue ends with both the replacement and the missing-item consequence recorded.
Confirms replacement stock and records what physically changed hands.
Receives the replacement while remaining responsible for the unreturned item value.
Confirms the missing return and resolves the issue with the required charge.
Receives the confirmed guide charge created from the recorded missing item.
The replacement item in their active Seasonal Kit.
Why: Know that the current assignment matches the gear now in hand.
The replacement in guide custody and the old item marked missing.
Why: Keep stock availability aligned with physical reality.
A resolved issue with a missing-return outcome.
Why: Close the exchange without asking a redundant responsibility question.
A confirmed charge for the old item's value.
Why: Carry the recorded operational outcome into the guide account.
When the old item does not come back during the replacement, mark it missing and charge its value to the guide without a second responsibility decision.